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Triage & Routing

Virtual-first triage & routing

Fabric’s care enablement system automates triage across virtual and in-person care, empowers patients with self-service symptom checking, and saves clinical staff valuable hours.

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Faster routing & escalation

Guide patients to the right point of care after AI-enabled symptom collection. Apply the same clinical intelligence to both virtual and in-person triage, speeding up diagnosis with decision support.

Reduce call center volume

Offload call-center demand with 24-hour AI chat, decreasing call volume and wait times while improving satisfaction.

Accelerate care delivery

Triage and prioritize care delivery across virtual and in-person care faster with automated clinical symptom gathering.

Escalate based on acuity

Identify patient disposition and acuity level, routing patients who need immediate care to the best in-person location.

How it works

Identify acuity levels and automatically route patients to appropriate points of care.

Empower patients with self-service symptom checking

Support patients the moment they begin searching symptoms with AI chat that seamlessly moves patients into clinical symptom gathering and appropriate care options.

Triage & route based on disposition

Leverage clinical intelligence to guide patients from chat to the most appropriate points of care based on symptoms and disposition.

Escalate at-risk patients post encounter

Automate post-visit engagement workflows to identify risks and intervene promptly to minimize preventable readmissions.

Turn a search into action

Fabric’s AI chat and symptom checker support patients the moment they begin searching for symptoms and seamlessly move patients into clinical symptom gathering and appropriate care options.

Support patients anytime, anywhere

Don’t waste time with paper intake and registration. Enable patients to complete documentation virtually before they arrive or while they’re in the waiting room.

Enhance existing EMR workflows

Simplify processes, reduce documentation, and save time with Fabric’s seamless integrations to read and write patient records through your existing EMR.

Proven results


of patients leverage self-service chat


decrease in contact center wait times


reduction in contact center volume


reduction in readmittance

“We were trying to figure out how we solve the challenge of helping people navigate healthcare. [Fabric] was able to help us understand different ways we could help our customers find the best point of care for the severity of their illness, and to help guide them either to continuing to a virtual visit in the [Fabric] platform, or transitioning to a different care option at Allina Health.”

Chris Dufresne Allina Health

Chris DuFresne, Former Director, Digital Consumer and Employee Experience

Allina Health



Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.

Part of Fabric’s Intake, Triage, & Routing solution

Drive clinical efficiency with streamlined processes that eliminate busywork and save clinicians time.

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Intake & Registration

Maximize efficiency and create more capacity to care by automating patient intake and reducing documentation time.


Powered by clinical intelligence

Meet Loom, Fabric’s clinical intelligence engine – the expert system, content engine, and conversational AI solution that drives our care enablement platform. Built by clinicians, for clinicians, Loom intelligently captures patient data to identify disposition, triages and routes patients to the right point of care, offers clinical decision support and automates SOAP notes, care plans, and visit summaries.

An end-to-end solution

Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.

Digital Front Door®

Guide patients toward the care they need while reducing admin tasks and increasing revenue.


Intake, Triage & Routing

Seamlessly give patients the level of care they need and automate processes to save clinical staff time.

Triage & Routing

Hybrid Care

Expand access to medicine and meet patients virtually wherever they are or have their care automatically escalated based on their symptoms.

Clinical Capacity & Automation

Enable clinical staff to see more patients faster and provide quality, efficient medicine across virtual and physical points of care.

Patient Engagement & Pathways

Support and guide patients along their healthcare journey, ensuring satisfaction and making the decision to return an easy one.

Enterprise Features

Securely and seamlessly connect Fabric into your institution’s EMRs and more.

See Fabric in action

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction.