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Chat & Conversational AI

Simplify patient access

Immediately answer patients' questions and direct them to appropriate points of care, all while decreasing call center volume.

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Offer faster care to more people with conversational AI

Create seamless, efficient patient entry points. Guide patients to appropriate points of care while reducing admin work and maximizing open visit blocks.

Automate patient navigation

Engage patients the moment they arrive on your website, posing thoughtful yet intentional questions to guide patients to appropriate care options.

Guide symptom collection with AI

Speed intake and treatment with a clinically validated, easy-to-use symptom gathering system.

Maximize visit blocks

Make the most of cancellations and unused blocks by guiding patients to schedule care or start a virtual visit.


How it works

Direct patients to the appropriate resources, all before an admin or provider is involved.

Identify patient needs

Assess patient needs through conversational AI that directs them to the right resources, ranging from billing inquiries to triaging.

Symptom collection

Automate patient intake and symptom gathering to reduce documentation time and speed up care delivery.

Routing & appointment scheduling

Streamline patient navigation to virtual and in-person points of care, alleviating staff workload and utilizing available appointment slots.


Proven results

35%

reduction in call center wait times

15%

reduction in call center volume

~30%

increase in virtual visits through chat interactions

25%

shorter visit wait times with digitized registration & intake

"As a digital-first organization, [Fabric] has been a partner in helping us to further shape our digital health experience. Eleanor, [the name of Edward-Elmhurst Health's ai chatbot], is not simply part of our digital health strategy but she is a central part of our organization. Almost half of Eleanor’s patient interactions are outside of normal clinic hours. Eleanor is there to help patients find and use the resources they need on their schedules."

Cheryl Eck Endeavor Health

Cheryl Eck, Former AVP, Strategy & Planning

Edward-Elmhurst Health | Endeavor Health



Resources

Dive deeper

Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.

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Part of Fabric’s Digital Front Door® solution

Provide patients with convenient and accessible care that prioritizes patient experience and provider’s time.

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Symptom Checker

Reduce documentation time and automate symptom gathering to get patients the care they need before a provider gets involved.

Navigation

Alleviate staff workload with navigational protocols that get patients to the right level of care efficiently and easily.


Loom

Powered by clinical intelligence

Meet Loom, Fabric's clinical intelligence engine. More than just a chatbot, Loom delivers automation that's powered by real human knowledge and expertise that directs patients to the right resources, intelligently captures patient data to identify disposition, offers clinical decision support, and automates SOAP notes, care plans, and visit summaries.


An end-to-end solution

Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.

Digital Front Door®

Guide patients toward the care they need while reducing admin tasks and increasing revenue.


Navigation

Intake, Triage & Routing

Seamlessly give patients the level of care they need and automate processes to save clinical staff time.


Triage & Routing

Hybrid Care

Expand access to medicine and meet patients virtually wherever they are or have their care automatically escalated based on their symptoms.


Clinical Content & Automation

Enable clinical staff to see more patients faster and provide quality, efficient medicine across virtual and physical points of care.


Patient Engagement

Support and guide patients along their healthcare journey, ensuring satisfaction and making the decision to return an easy one.


Enterprise Features

Securely and seamlessly connect Fabric into your institution’s EMRs and more.



See Fabric in action

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction all within one platform.