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Your patients’ first stop for convenient, accessible care.

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Engage with patients, reduce readmission rates, & improve outcomes.

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Automate clinical symptom gathering while streamlining care delivery across chat, phone, video, and asynchronous care.

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Offer intelligent access, faster answers, and seamless navigation for healthier, more productive members.

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Reduce left-without-being-seen rates and decrease total visit length with digital intake, real-time visit updates, and digital discharge

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Save on overhead while complementing existing EMRs & technology.

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Drive revenue and meet patient expectations for consumer-friendly care.

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Health Plans

Offer personalized answers and smarter, lower cost care experiences.

AI Assistant

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Patient getting care on the go

Employers

Offer answers and care for your members' health, their wallets, and your bottom line.

Evo: Virtual Care

Brokers

Offer your clients a seamless, high-value virtual care solution.

Evo: Virtual Care

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Legal

Privacy Policy

Last Updated: September 24, 2025


Introduction

A Note About Protected Health Information

Information We Collect

How We Use and Share Your Information

Third Party Links

Statement on Cookies and Similar Technologies

Information for Users from Outside of the United States

Contact Us

The purpose of this Privacy Policy is to describe how Fabric Labs, Inc. dba Fabric. (collectively, “Fabric”, “Evo”, “Evo Health”, “we”, “our” or “us”) collect, use and share information about you through our website, www.fabrichealth.com (“Site”), and our cloud-based solution for patients (“Solution”, and together with the Site, the “Services”).

This Privacy Policy is not a contract and does not create any contractual rights or obligations. We will update this Privacy Policy from time to time to reflect our practices and recommend that you periodically review this Privacy Policy.

If we make material changes to this Privacy Policy, we will make reasonable attempts to notify you before they become effective. If you have questions about this Privacy Policy, please feel free to contact us (our contact information is at the end of this Privacy Policy).

Important Disclaimer: This website (fabrichealth.com) is provided for informational and business purposes only. It is not intended for patient care or the submission of Protected Health Information (“PHI”). Do not use web forms or other features of this site to submit medical, diagnostic, or treatment information. Any such information inadvertently received will be promptly deleted consistent with our data handling protocols.

A Note About Protected Health Information

The Solution supports healthcare organizations and patients with various objectives, including appointment scheduling, care navigation, among others.

If you use the Solution as a patient of a healthcare organization, we will collect certain information about you on behalf of your healthcare organization that may be Protected Health Information regulated by HIPAA. Where this is the case, we act as a “business associate” to your healthcare organization, and your healthcare organization’s Notice of Privacy Practices and our agreements with your healthcare organization govern the use of your Protected Health Information, not this Privacy Policy. If you have any questions about the use and disclosure of your Protected Health Information, please contact your healthcare organization.

For clarity, PHI should only be submitted and processed through designated patient portals or clinical platforms, not through the public-facing fabrichealth.com website.

Information We Collect

Information You Provide to Us. We collect information you provide to us through the Services, for example when you access our website, create or modify your account, register to use our Services, schedule appointments, make payment for healthcare services, request information from us, contact customer support, fill out any form in the Services, or otherwise communicate with us. This information may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment information (credit card or debit card number, expiration date and credit card security code)
  • Date of birth
  • Demographic information
  • Username and password
  • Health or medical information
  • Insurance information
  • Any other information requested or provided through a contact form, registration form, email, text or other message with the Site.

Do not provide health or medical information, including PHI, through the Site’s general contact forms. Submissions of PHI through these channels will be deleted.

Information We Collect Automatically. Whenever you interact with our Services, we automatically receive and record information from your browser or device using cookies or similar technologies. This information may include your IP address, geolocation data, device identification, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.

How We Use and Share Your Information

To Provide the Services. We use your information to present our Solution, Sites and their contents to you; provide you with information, products, or services that you request from us, including, if applicable, facilitating communications, appointment scheduling and other administrative operations with your healthcare organization; fulfill any other purpose for which you provide it; register and service your online account; process credit card and debit card transactions; enforce our Terms or other legal rights and remedies; notify you about changes to our Services or any products we offer or provide; improve our Services; and fulfill any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Please note that any information submitted through our Site’s contact forms is used only for business development and informational purposes and is not processed as clinical information.

Third Party Links

Our Services may include links to external websites, including affiliated entities such as Evo Health (evohealth.com). These links are provided for informational or business purposes only. Fabric does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

Statement on Cookies and Similar Technologies

Our Services use cookies and other data collection technologies.

If non-essential cookies or analytics trackers are used (e.g., Google Analytics, advertising pixels), relevant users in jurisdictions such as the EU and California may be provided with a notice and an opportunity to consent (GDPR) or opt out (CCPA), as applicable.

Information for Users from Outside of the United States

The Services are intended for use only in the United States. If you use the Services or contact us from outside of the United States, please be advised that any information you provide to us or that we automatically collect will be transferred to the United States. By using the Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Privacy Policy.
‍
If you are located in the European Economic Area, the United Kingdom, or California, you may have additional rights under GDPR or CCPA, including the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain tracking or data sharing. To exercise these rights, contact us at legal@fabrichealth.com.

Contact Us

If you have any questions, comments or concerns regarding this Privacy Policy, please contact us by sending correspondence to:

Fabric Labs, Inc. dba Fabric

228 Park Ave S
PMB 31583

New York, New York 10003


legal@fabrichealth.com

Stay in the loop

Keep up-to-date with all things Fabric by signing up for our newsletter.

Do not include medical or patient information. Fabric is not a patient portal and Protected Health Information (PHI) will be deleted. This form is for business inquiries only, and by submitting you consent to Fabric’s collection and processing of your information per our Privacy Policy, with data subject to retention/deletion under our policies, including possible cookies or tracking. California, EEA, and UK residents can exercise their access and deletion rights by contacting legal@fabrichealth.com.


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