- Fabric’s always-on AI and subscription-based virtual care technology powers Rush Connect, cutting wait times and boosting capacity
- The partnership is a blueprint for improving care access while increasing capacity and reducing operational complexity for patients and providers
NEW YORK, July 10, 2025 – Fabric, a leader in care delivery and consumer experience, today announced a strategic partnership with Rush University System for Health, Chicago’s first healthcare institution, to power Rush Connect and Rush Connect+, the academic health system’s new platform for on-demand and subscription-based digital-first access to care. Using Fabric’s AI assistant and virtual care platform, Rush Connect delivers faster and easier patient access to care while giving clinical teams the tools to expand capacity, enhance efficiency, and deliver high-quality care.
Health systems are overwhelmed by growing patient demand and clinician burnout, yet many still rely on fragmented solutions that disrupt workflows while creating barriers for patients. According to a 2024 Deloitte study, almost all patients want convenient virtual care options, but access remains limited. To address the gap between demand for more accessible care and the current standard, Fabric’s AI-powered technology and clinical infrastructure enables systems like Rush to deliver scalable, continuous, care that meets patients’ needs without compromising quality.
Rush Connect guides patients from the first symptom to treatment through a seamless digital experience. At the core is Fabric’s 24/7 AI Assistant, which triages and navigates patients in real time and directs them to appropriate care. For patients with a Rush Connect+ subscription, Fabric’s asynchronous-first Virtual Care platform seamlessly connects them with licensed providers for treatment plans in minutes. By combining smart triage with on-demand care delivery, Rush Connect reduces patient wait times, expands access, and minimizes friction for patients and providers.
"We are thrilled to partner with Rush, an organization that has consistently embraced innovation to put patients first," said Aniq Rahman, founder and CEO of Fabric. "This collaboration is a great example of how our technology and clinical platform can scale to support new care models, ultimately enabling Rush to provide even better access to care for patients across the Midwest and setting a new standard for the entire country."
Fabric is leading the shift from traditional, episodic care to Access-as-a-Service, a model defined by continuous, AI-supported access to care for patients whenever they need it. Fabric’s deployments have reduced provider work time to just 89 seconds for asynchronous visits—making them 10x faster than traditional workflows—and have accelerated async-to-video visits by 2–4x through automation, all while maintaining clinical outcomes equal to face-to-face care. Rush University Medical Center, ranked among the top 20 hospitals in the U.S. and tied for the best hospital in Illinois, is one of the first major health systems to deploy this approach at scale, combining smart triage, same-day and next-day options, and ongoing virtual care into a unified experience.
“Fabric's platform is instrumental in helping us expand access to meet patients' increasing expectations for an always-on healthcare experience, while also ensuring the high-quality, continuity of care that Rush is known for,” said Ben Wolfe, Senior Director, Digital Transformation at Rush. “Rush is committed to transforming healthcare, and we're thrilled to be offering these new digital-first services that create a new level of simplicity, convenience, and personalization for our patients.”
This partnership offers a scalable, patient-centered blueprint for health systems navigating the challenges of rising demand, workforce shortages, and increasing expectations for digital-first experiences. By integrating AI thoughtfully into core operations, Rush and Fabric are building a more resilient healthcare delivery model that’s responsive and personalized.
Health systems ready to expand access and deploy Fabric’s AI-enabled care access platform can learn how to get started at https://www.fabrichealth.com/contact.
About Fabric
Fabric is a health tech company on a mission to solve healthcare’s clinical capacity problem. Fabric’s integrated care access platform offers personalized guidance, streamlines workflows, and unifies experiences across virtual and in-person care. Its solutions support care delivery from a patient’s first search to post-treatment follow-up using its proprietary Hybrid AI that combines conversational AI and physician-built clinical logic. To realize its vision of providing care for everyone, everywhere, Fabric advances connected delivery that addresses access, outcomes, and equity issues across every stage of the patient journey. The organization serves 30,000 employers and enterprise organizations, including OSF HealthCare, MUSC Health, Highmark, and Intermountain Health. Fabric is backed by General Catalyst, Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.