The right resources at the right time
Patient needs extend beyond 9 to 5. Fabric's 24/7/365 Digital Front Door® services support patients before and after visits for a better care experience and better outcomes.
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Conversational AI & Chat
Transform your website into a 24/7 assistant, guiding patients through symptom assessment, billing, and self-scheduling.
Guided symptom checking
Streamline symptom navigation with Fabric’s AI-powered symptom checker that identifies disposition and routes patients to appropriate points of care or resource.
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Pre- & post-care engagement
Prompt patients ahead of appointments to ensure they arrive prepared and on-time. Automate follow-ups to enhance care plan compliance and minimize readmissions.
How it works
Be there as a guide for every step in a patient’s journey with the right resources and information.
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Provide answers from the start
Improve patient experiences while reducing administrative overhead with 24/7 chat and escalation to urgent or emergency care as needed.
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Empower patients to self-serve
Gather symptoms, identify disposition, and route patients to the right point of care efficiently while maximizing visit block availability.
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Support patients before & after visits
Engage patients prior to visits or procedures to reduce cancellations and no-shows. After visits, provide post-visit information to improve adherence and outcomes.
Proven results
10%+
of patients served through automated and self-service features
58%
higher patient engagement rate
10%
reduction in hospital readmittance
97%
of patients rate their experience a 4/5 or higher
“We were trying to figure out how we solve the challenge of helping people navigate healthcare. [Fabric] was able to help us understand different ways we could help our customers find the best point of care for the severity of their illness, and to help guide them either to continuing to a virtual visit in the [Fabric] platform, or transitioning to a different care option at Allina Health.”
Chris DuFresne, Former Director, Digital Consumer and Employee Experience
Allina Health
Dive deeper
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of Fabric’s Digital Front Door® solution
Enhance patient acquisition, retention, and revenue by offering a seamless and accessible Digital Front Door® solution.
Chat & Conversational AI
Maximize patient engagement and access with conversational AI. Immediately answer patients' questions and direct them to appropriate points of care.
Our solution
Symptom Checker
Enhance patient care and increase efficiency with conversational AI and clinical decision support.
Our solution
Loom
Powered by clinical intelligence
Meet Loom, Fabric’s clinical intelligence engine–the expert system, content engine, and conversational AI solution that drives our care enablement platform. Built by clinicians, for clinicians, Loom intelligently captures patient data to identify disposition, triages and routes patients to the right point of care, offers clinical decision support and automates SOAP notes, care plans, and visit summaries.
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More to explore
Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.