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Improve access with intelligent navigation

From answering general questions about billing or directions to applicable care options, Fabric enhances patient engagement and frees up clinical work time.

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The right resources at the right time

Patient needs extend beyond 9 to 5. Fabric's 24/7/365 Digital Front Door® services support patients before and after visits for a better care experience and better outcomes.

Conversational AI & Chat

Transform your website into a 24/7 assistant, guiding patients through symptom assessment, billing, and self-scheduling.

Guided symptom checking

Streamline symptom navigation with Fabric’s AI-powered symptom checker that identifies disposition and routes patients to appropriate points of care or resource.

Pre- & post-care engagement

Prompt patients ahead of appointments to ensure they arrive prepared and on-time. Automate follow-ups to enhance care plan compliance and minimize readmissions.


How it works

Be there as a guide for every step in a patient’s journey with the right resources and information.

Provide answers from the start

Improve patient experiences while reducing administrative overhead with 24/7 chat and escalation to urgent or emergency care as needed.

Empower patients to self-serve

Gather symptoms, identify disposition, and route patients to the right point of care efficiently while maximizing visit block availability.

Support patients before & after visits

Engage patients prior to visits or procedures to reduce cancellations and no-shows. After visits, provide post-visit information to improve adherence and outcomes.


Proven results

10%+

of patients served through automated and self-service features

58%

higher patient engagement rate

10%

reduction in hospital readmittance

4.7/5

patient satisfaction star rating

“We were trying to figure out how we solve the challenge of helping people navigate healthcare. [Fabric] was able to help us understand different ways we could help our customers find the best point of care for the severity of their illness, and to help guide them either to continuing to a virtual visit in the [Fabric] platform, or transitioning to a different care option at Allina Health.”

Chris Dufresne Allina Health

Chris DuFresne, Former Director, Digital Consumer and Employee Experience

Allina Health



Resources

Dive deeper

Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.

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Part of Fabric’s Digital Front Door® solution

Enhance patient acquisition, retention, and revenue by offering a seamless and accessible Digital Front Door® solution.

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Chat & Conversational AI

Maximize patient engagement and access with conversational AI. Immediately answer patients' questions and direct them to appropriate points of care.

Symptom Checker

Enhance patient care and increase efficiency with conversational AI and clinical decision support.


Loom

Powered by clinical intelligence

Meet Loom, Fabric’s clinical intelligence engine–the expert system, content engine, and conversational AI solution that drives our care enablement platform. Built by clinicians, for clinicians, Loom intelligently captures patient data to identify disposition, triages and routes patients to the right point of care, offers clinical decision support and automates SOAP notes, care plans, and visit summaries.


More to explore

Allow clinicians and practitioners to effortlessly see patients through the entirety of their healthcare journey. From intake to treatment all the way to follow-up care.

Digital Front Door®

Guide patients toward the care they need while reducing admin tasks and increasing revenue.


Navigation

Intake, Triage & Routing

Seamlessly give patients the level of care they need and automate processes to save clinical staff time.


Triage & Routing

Hybrid Care

Expand access to medicine and meet patients virtually wherever they are or have their care automatically escalated based on their symptoms.


Clinical Content & Automation

Enable clinical staff to see more patients faster and provide quality, efficient medicine across virtual and physical points of care.


Patient Engagement

Support and guide patients along their healthcare journey, ensuring satisfaction and making the decision to return an easy one.


Enterprise Features

Securely and seamlessly connect Fabric into your institution’s EMRs and more.



See Fabric in action

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction all within one platform.