The right resources at the right time
Patient needs extend beyond 9 to 5. Fabric's 24/7/365 Digital Front Door® services support patients before and after visits for a better care experience and better outcomes.
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Conversational AI & Chat
Transform your website into a 24/7 assistant, guiding patients through symptom assessment, billing, and self-scheduling.
Guided symptom checking
Streamline symptom navigation with Fabric’s AI-powered symptom checker that identifies disposition and routes patients to appropriate points of care or resource.
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Pre- & post-care engagement
Prompt patients ahead of appointments to ensure they arrive prepared and on-time. Automate follow-ups to enhance care plan compliance and minimize readmissions.
How it works
Be there as a guide for every step in a patient’s journey with the right resources and information.
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Provide answers from the start
Improve patient experiences while reducing administrative overhead with 24/7 chat and escalation to urgent or emergency care as needed.
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Empower patients to self-serve
Gather symptoms, identify disposition, and route patients to the right point of care efficiently while maximizing visit block availability.
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Support patients before & after visits
Engage patients prior to visits or procedures to reduce cancellations and no-shows. After visits, provide post-visit information to improve adherence and outcomes.
Proven results
10%+
of patients served through automated and self-service features
58%
higher patient engagement rate
10%
reduction in hospital readmittance
97%
of patients rate their experience a 4/5 or higher
“Fabric has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives. Together we’ve made a tremendous impact by providing screening and triage for the Intermountain communities, especially during the pandemic. We look forward to the numerous projects we have ahead of us.”
Kevan Mabbutt, Chief Consumer Officer
Intermountain Health
Dive deeper
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of Fabric’s Digital Front Door® solution
Enhance patient acquisition, retention, and revenue by offering a seamless and accessible Digital Front Door® solution.
Chat & Conversational AI
Maximize patient engagement and access with conversational AI. Immediately answer patients' questions and direct them to appropriate points of care.
Our solution
Symptom Checker
Enhance patient care and increase efficiency with conversational AI and clinical decision support.
Our solution
Fabric Hybrid AI
Clinicians focus on patients, not paperwork.
Physician-built protocols guide patient intake, support clinical decisions, and help draft documentation for clinician review.
70,000+
physician hours invested in building Hybrid AI
100+
asynchronous clinical protocols
What We Do
- Care Platform
Deliver intelligent clinical care.
- Care Services
Care for today and over time.
See Fabric in action
Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction all within one platform.
Photo for illustrative purposes only; the person pictured is a model, not a patient.
