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Offer faster care to more people with conversational AI
Create easy, efficient patient entry points. Conversational intake gathers each patient’s concern before the visit, so care teams spend less time on admin work.
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Automate patient navigation
Engage patients the moment they arrive on your website, posing thoughtful yet intentional questions to guide patients to appropriate care options.
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Guide symptom collection with AI
Speed intake and treatment with a clinically validated, easy-to-use symptom gathering system.
Maximize visit blocks
Make the most of cancellations and unused blocks by guiding patients to schedule care or start a virtual visit.
How it works
Direct patients to the appropriate resources, all before an admin or provider is involved.
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Identify patient needs
Assess patient needs through conversational AI that directs them to the right resources, ranging from billing inquiries to triaging.
Symptom collection
Automate patient intake and symptom gathering to reduce documentation time and speed up care delivery.
Routing & appointment scheduling
Streamline patient navigation to virtual and in-person points of care, alleviating staff workload and utilizing available appointment slots.
Proven results
35%
reduction in call center wait times
15%
reduction in call center volume
~30%
increase in virtual visits through chat interactions
25%
shorter visit wait times with digitized registration & intake
"As a digital-first organization, [Fabric] has been a partner in helping us to further shape our digital health experience. Eleanor, [the name of Edward-Elmhurst Health's ai chatbot], is not simply part of our digital health strategy but she is a central part of our organization. Almost half of Eleanor’s patient interactions are outside of normal clinic hours. Eleanor is there to help patients find and use the resources they need on their schedules."
Cheryl Eck, Former AVP, Strategy & Planning
Edward-Elmhurst Health | Endeavor Health
Dive deeper
Read through case studies that reinforce our track record, blogs that reflect our expertise, and guides that inform and complement your experience with Fabric.
Part of Fabric’s Digital Front Door® solution
Provide patients with convenient and accessible care that prioritizes patient experience and provider’s time.
Symptom Checker
Reduce documentation time and automate symptom gathering to get patients the care they need before a provider gets involved.
Our solution
Navigation
Alleviate staff workload with navigational protocols that get patients to the right level of care efficiently and easily.
Our solution
Fabric Hybrid AI
Clinicians focus on patients, not paperwork.
Physician-built protocols and conversational AI help gather patient information, support clinical decisions, and draft documentation for clinician review.
70,000+
physician hours invested in protocols since 2009
99+
asynchronous clinical protocols
What We Do
- Care Platform
Deliver intelligent clinical care.
- Care Services
Care for today and over time.
See Fabric in action
Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction all within one platform.
Photo for illustrative purposes only; the person pictured is a model, not a patient.
