Case Study
Clinical Efficiency

Rapidly boost capacity with clinically-enabled virtual care

September 11, 2023

The Challenge

Our urgent care partner’s leadership found that its providers were dissatisfied with its legacy synchronous virtual care platform and considered it a “hindrance” to providing care due to its poor user experience and inefficiencies. To address these “significant complaints” from providers, the organization sought
a platform that offered a seamless experience for providers and patients.

The Results

This client’s new clinically-enabled synchronous visits offer substantial clinical efficiencies and a seamless consumer-grade experience for patients and providers, all while maintaining prior reimbursement rates.


Greater virtual visit capacity without additional staff


Average clinical time savings per visit, compared to its previous virtual care platform

30 days

Before visit volume goals met


Peak demand treated by just 9 providers

Gain capacity to care

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction.