Case Study
Digital Front Door®

Geisinger uses Fabric’s Digital Front Door® chatbot to serve thousands of patients every week

October 8, 2021

Geisinger expanded its digital engagement with Fabric’s Digital Front Door® to boost its new patient base, improve current patient engagement, and increase the use of Geisinger-owned healthcare services. Fabric allowed patients to self-screen from any desktop, smartphone, tablet, or web-browsing device. The endpoints were configured to reinforce Geisinger’s state-specific vaccination plans and resources. Next, Geisinger implemented Fabric’s Digital Front Door® to easily scale with surges in demand, mitigating healthcare providers’ burden.

Combining these two products comprehensively relieved the burden on administrative staff, simplified research and appointment scheduling for patients, enabled vaccination to keep communities safe, and saved lives.


Patient interactions per month


Patients using vaccination screening

<1 min

Median session duration


Of sessions outside of business hours

Gain capacity to care

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction.