MultiCare Health System and Zipnosis tapped healthcare analytics firm Carrot Health to conduct the study, which identified and followed 304 telehealth users who had not received in-person care at MultiCare Health System for at least two years prior to their remote visit on MultiCare Virtual Care — an online diagnosis and treatment service for common conditions.
The study focused on an asynchronous telehealth component powered by Zipnosis, which enables patients in Washington to complete online interviews, which are later reviewed by MultiCare Health System providers.