Case Study
Digital Front Door®

Endeavor Health reports a 3x return on investment in one year with Fabric’s virtual assistant

September 11, 2023

Endeavor and Fabric partnered to implement a customized version of Fabric’s Digital Front Door® solution as the virtual assistant, Eleanor, on the Endeavor website and patient portal app. The software functioned as an AI virtual care navigation assistant that guided patients to the best resources for their inquiry.

With a goal “to make healthcare easier,” Eleanor acted as a patient’s assistant for Endeavor’s entire health system, allowing patients to navigate various self-service care endpoints, find appropriate care venues for their symptoms, find a doctor, make same day appointments, schedule video visits, and save their spot in line at an urgent care facility. Eleanor is available 24 hours a day to help patients—during and outside of business hours.


Total patient capture revenue


Contact center costs avoided


New patients captured per month


Patient access

Gain capacity to care

Maximize clinical capacity, reduce administrative burden, expand access, and increase patient satisfaction.