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The coronavirus crisis is testing whether Big Tech can restore its reputation in Washington after years of backlash and scrutiny.
Companies are presenting themselves as advocates of the U.S. government in its efforts to stop the spread of the virus, keep unemployment down, push out critical public health information and support workers financially.
“This is a reminder that ultimately the innovation of technology companies is needed to address the most serious challenges that face our nation and the world,” said Rep. Ro Khanna (D-Calif.), who represents Silicon Valley.
But it's tricky terrain. If the industry doesn't tread carefully – especially to preserve users' privacy – companies risk coming out of the crisis looking like villains rather than heroes.