Our Partners

Rising to the Occasion Together

March 31, 2020

Rising to the Occasion Together

Since the first COVID-19 diagnosis in the United States, our country’s health systems have been forced to prepare and respond to what was to come with many unknowns, and not enough beds, supplies, or ventilators. Our health systems have become our nation’s heroes in the fight against this pandemic.

The pandemic has also led health systems to re-evaluate the ways in which they provide care both in-person and virtually. We have seen our partners offer free screenings and virtual care visits for their communities. They have stood up new modes of virtual care. They have enlisted and trained new providers each day to meet increasing demand.

At Fabric we recognize the crucial role we play in helping our health systems fight this fight. We do not take this role lightly. We know our partners, as well as their providers and patients, look to us for the virtual tools they need to access care efficiently and safely. It’s an honor and a privilege to do the work we do.

The ways we're supporting our partners during the pandemic:

  • COVID-19 Screening Assessment: With patient volumes increasing exponentially due to Coronavirus, we developed a short screening assessment to appropriately triage patients with COVID-19 concerns. Based on their responses, patients will either be encouraged to start a virtual visit or provided with appropriate patient education. This screener is also available in Spanish. 
  • ZipTicket for COVID-19: With patients and providers safety in mind, our new ZipTicket™ “boarding pass” is the fastest, most efficient way to test patients for COVID-19 while encouraging social distancing until absolutely necessary. This feature allows providers to order COVID-19 testing for a patient when appropriate based on their interview responses. The patient then chooses their testing location, the respective lab is immediately notified and the patient walks in with their ZipTicket™ test code. 
  • Removing patient triage points: In order to keep patients out of clinics until absolutely necessary, avoiding provider and community exposure to COVID-19, we’ve removed triage points that would normally refer a patient to in-person care. Providers also have the flexibility within our platform to “step-up” an asynchronous visit and connect with a patient synchronously to ask additional questions based on their screening responses. 
  • Save and Unlock Feature: With patient volumes at an all-time high, we’ve added a new “Save and Unlock” feature to ease the burden experienced by providers. This feature allows health systems to use registered nurses (RNs) to do the initial work on a patient visit, including triaging for referral in-person. The RNs can complete the early steps before sending the visits to a provider for final review, diagnosis, or test ordering.
  • Outpatient video visits: As COVID-19 spreads quickly across communities, Outpatient Video Visits serve as a crucial bridge between providers and otherwise healthy patients who still need treatment and guidance. With Outpatient Video Visits patients can schedule a visit just like they would an in-clinic visit, but connect with their provider virtually.

Our work does not stop here. The road ahead is uncharted territory for us all, but one thing we do know is that we will continue to work every day to rise to the challenge.


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