Fabric announces $60M Series A led by General Catalyst

February 27, 2024

Fabric announces $60M Series A led by General Catalyst

With $60 million series A, Fabric will consolidate fragmented healthcare point solutions in one platform while creating clinical capacity and improving patient access.

We are thrilled to announce our $60 million Series A led by General Catalyst with continued participation by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, Box Group, and Atento Capital. Our investors’ support is yet another validation of our care enablement system that improves patient access while driving clinical and operational efficiency from symptom onset through virtual and in-person treatment and post-visit engagement. Our product vision directly aligns with General Catalyst's vision to create a more proactive, affordable, and equitable system of care. Clinical capacity is the most significant constraint in healthcare and remains our primary focus across our Engagement, In-Person Care, and Virtual Care Suites. By addressing capacity, we are improving access, which will drive down operational and patient costs.  

“Our team has what we think is a unique view of the challenges in healthcare across our health system partnerships, and in order to solve the largest problems, we believe you have to address one of the biggest constraints: clinical capacity,” said Holly Maloney, managing director at General Catalyst. “Aniq and Aiden are repeat entrepreneurs that we admire, and believe they have the right end-to-end care system, network and relationships in place to uniquely address these challenges, and we are excited to join them as they grow."

We’re fixing healthcare’s capacity problem.

Healthcare leaders are facing unprecedented challenges with:

Across the country, doctors are experiencing significant challenges meeting patient demand, leading to some patients using unorthodox methods for securing an appointment:

“It’s like watching a train crash. I know what’s coming and it’s going to be a worse crash,” said Dr. Sal Abbruzzese. “I have people calling me, leaving wine on my doorstep with a note asking to be taken on, referrals from many other doctors who just can’t take on any more patients. It’s incredible, I’ve never seen such a thing.”

This same challenge plays out across various points of care. It can look like a 50-minute wait for a telemedicine visit, a four-hour wait in the ER, or an urgent care center that defers people to the next day. In all cases, inefficiency and capacity are the biggest blockers to access.

These supply issues reduce capacity while negatively impacting care quality and patient experience. In 2022, there was a 19% rise in adverse events and 63% of health leaders cite extreme challenges with patient experience. Healthcare productivity declined by 13% despite heavy investment in health technology, and fragmented point solutions disrupt patient experiences and drive inefficient workflows. Fabric’s care enablement suite addresses these issues in a single solution while prioritizing consumer-grade patient experiences that drive loyalty. 

"Fabric addresses capacity constraints by streamlining workflows before, during, and after an encounter—across virtual and in-person care," said Saad Chaudhry, Luminis Health's chief digital and information officer. "In our emergency department, nurses save time due to the efficiency of Fabric's In-person Care Suite. Additionally, patients who use these tools experience a nearly 33% reduction in left-without-being-seen rates. Fabric's expanded suite helps us drive automation and efficiency from onset through post-visit care—removing barriers to access.”

Fabric streamlines virtual and in-person visits by employing intelligent adaptive interviews that automate symptom gathering and provider documentation, increasing provider efficiency 2-10x depending on the setting. Online chat features leverage conversational AI to empower patients with self-service features, including symptom checking and appointment scheduling. The results include a 30% decrease in contact center volume, more than a 35% decrease in call center wait times, and increased utilization of unfilled visit blocks. Post-encounter reminders additionally decrease hospital readmission rates by more than 10%.     

"We are thrilled to announce our partnership with General Catalyst for our next phase of growth," said Aniq Rahman, founder and chief executive officer at Fabric. "Healthcare faces unprecedented challenges, including rising demand, underlying costs, and staffing constraints, which pose significant barriers to access. With the investment, we will continue addressing these challenges and further our mission of providing boundless care through seamless and intuitive experiences."

Fabric’s end-to-end care enablement system is used by thousands of providers and millions of patients across the country as they engage with one or more of our product suites. 

The Engagement Suite

The In-Person Care Suite

The Virtual Care Suite

How Fabric works: 

  • Navigate Patients from Symptom Onset: Quickly identify patient symptoms with conversational AI and navigate patients to ideal care settings, including scheduling primary care visits and routing to urgent and virtual care.
  • Fast-Track Virtual Visits: Gather patient symptoms and condition-specific information with intelligent adaptive interviews, reducing wait times to 7 minutes and provider work time to as little as 89 seconds.  
  • Expand Clinical Capacity: Drive clinical efficiency through mobile intake forms and automated clinical symptom gathering, reducing documentation time and total visit length.
  • Increase Transparency: Enhance patient satisfaction and prevent Leaving Without Being Seen (LWBS) by providing visit progress updates in real-time and configurable FAQs.
  • Drive Throughput: Shorten the total length of stay in emergency rooms by digitizing the discharge process, enabling patients to attest and access their care plan with a single click, eliminating wait times for staff and printed paperwork.
  • Improve Health Outcomes and Access: Automate follow-ups to reduce readmissions, drive system loyalty, and increase PCP attachment with patient self-scheduling via an integrated organization-specific provider directory.

Our journey to Fabric

Florence was formed in 2021 to drive efficiency within physical points of care through virtual first solutions. We increased clinical capacity within emergency departments by reducing administrative work and automating clinical workflows––reducing total length of stay and patients that leave without being seen.

Because tackling healthcare’s greatest challenges, particularly clinical capacity, requires a multifaceted approach, Florence acquired Zipnosis, the leader in asynchronous virtual care, in April 2023. By expanding our capabilities beyond hospital walls, we have grown into a versatile healthcare technology company that unifies virtual and in-person care across intake, triage, routing, and treatment.

In January 2024, we made another strategic acquisition to create more capacity to care: GYANT. Their conversational AI tool expands our Digital Front Door® capabilities by automating patient navigation and scheduling to improve access and maximize existing clinical capacity.

Our vision for the future

Fabric is working towards care for everyone, everywhere—and we aim to have every patient in the country interact with our solutions for healthcare experiences. These interactions can be as small as asking Fabric’s conversational AI a question about billing to something as complex as showing up to an ER with abdominal pain and getting care faster. Each interaction is purposefully designed to remove minutes in the care delivery process to create hours of time for patients who need it. 

Today, we have more than 130 team members spanning two continents, and we are not slowing down—we’re hiring and regularly posting new opportunities.


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